JOHN DERA

IT Support Specialist, Lane Construction Corporation

Cheshire, CT

2/2021 to present

Manage Azure Active Directory/Entra ID, Intune, Exchange Online, Office 365, and other Microsoft services

Directly support high level executives and personnel at the company headquarters

Work with a team of administrators and technicians across the country 

Support physical and virtual network and server infrastructure 

Technology Analyst, Southington Board of Education

Southington, CT

12/2019 to 2/2021

Support over 1000 students and hundreds of staff members across four school locations

Function as IT coordinator for four locations, involved in mid-level project decisions 

Project lead for multiple district wide software and hardware implementations

Oversee staff and student device upgrade and distribution 

Administrator for Windows, MacOS, and Linux systems

Manage Azure infrastructure and Office 365 services

Lead Information Technology Technician, Town of Plainville/BOE

Plainville, CT

5/2013 to 12/2019

Support users remotely and on site in five schools and nine town of Plainville properties

Manage MacOS workstations and Windows Server 2012/2016 environment

Help desk/end user support to students, staff, and administrators

Web Administrator for Plainville Community Schools

Install and support custom VOIP phone system

Manage over 2000 Chromebook devices

Information Services Support, Republican-American

Waterbury, CT

6/2010 to 5/2013

Responsible for managing active directory accounts, shares, and permissions

Support user hardware and software in four remote locations

Installation and maintenance of network infrastructure 

Manage telephone system and voice processing

Brand Ambassador, Vine Ventures - CT - 10/2018 to 9/2020

Knowledgeable in a wide range of adult beverages

Work with a variety of brands and distributors

Engage with customers directly to drive sales

Setup and sell independently 

Resident EasyTech, Staples - Bristol CT - 9/2008 to 6/2010

Work directly with customers on the sales floor

Diagnose and service customer computers

Fountain Worker, Friendly's Ice Cream - Plainville CT - 7/2005 to 6/2010

Able to follow complex instructions in a fast paced environment

Take orders directly from customers and service staff alike